Refund policy

1. Type of service

Westep is an online learning platform. Payment grants access to digital content of the chosen plan (lessons, tests, parent panel). No physical product is shipped.

2. Cancelling a subscription

A subscription can be cancelled at any time in Westep app settings.

After cancellation, auto-debit stops. Access remains until the end of the already paid period.

To remove a saved card, cancel the subscription first.

3. Full refunds

A payment is refunded in full if:

• the service was not provided for a technical reason (payment succeeded, the plan did not open);
• the same amount was charged twice;
• an auto-debit ran after the subscription was cancelled;
• a charge was made without the User’s consent or due to a clear error.

4. Used period

If the User used paid content during the paid period, a refund is reviewed on request and is made where required by law.

For annual plans, a refund for unused months is reviewed by the Provider case by case.

5. How to apply

Send a written refund request to:

• Email: info@westep.uz
• Phone: +998 55 500 95 99
• Telegram: https://t.me/westepuz

5.1. What to include

Please include:

• full name and the phone number of the account;
• payment date, amount, and plan name;
• reason for the refund;
• payment ID or receipt if available.

6. Review period

Requests are reviewed within 10 business days. The result is sent by email or Telegram.

An approved refund is usually returned to the same card via Payme within 3–10 business days. The bank may add its own posting time.

7. Service warranty

After successful payment the chosen plan opens in the app.

If content is unavailable because of a technical fault, the Provider restores access or refunds the payment.

Internet, device, or Payme outages are outside the Provider’s control.

8. Cases that are usually not refunded

Refunds are usually not made for:

• a forgotten password or a device change while the service was working;
• a subscription taken without reading the plan, if access was granted;
• unauthorised access caused by the User’s lack of care.

9. Related documents

Public offer: https://westep.uz/en/offer

Terms of use: https://westep.uz/en/terms

Privacy policy: https://westep.uz/en/privacy

Contact

«WE IT GROUP» MCHJ

STIR / ИНН / TIN: 312 556 384

Guvohnoma № 5458726, 06.11.2025

Email: info@westep.uz

Tel: +998 55 500 95 99

Yuridik va pochta manzili / Legal and postal address: Samarqand viloyati, Oqdaryo tumani, Dahbed, Bozorjoy MFY, Hamid Alimjan ko‘chasi, 67-uy

Veb-sayt: https://westep.uz

Ilova: Westep (Google Play: uz.westep.academy)

Telegram: https://t.me/westepuz

Guvohnoma: https://westep.uz/docs/weitgroup-guvohnoma.pdf